Welcome, CareFirst Members!

This page will provide you with more information about Zócalo Health and our partnership with CareFirst CHPMD. Here you’ll learn about who we are, how we can help you, and how to get started with our services.

Who is Zócalo Health?

Zócalo Health is a healthcare group in Maryland that provides medical and social care services in English and Spanish. We’ve teamed up with CareFirst CHPMD to give members like you extra support for your health and other life needs, all included in your 2025 benefits. 

Our bilingual team includes:

  • Outreach Specialists who help you enroll and get started with us
  • Local Community Health Workers, or Promotores de Salud, that help connect you with available resources in your community
  • Doctors for convenient virtual medical visits

We can help with:

  • Wellness checkups
  • Sick visits
  • Managing chronic conditions like diabetes or high blood pressure
  • Medication refills
  • Connection to community programs for healthy food, housing help, and more
  • Enrollment into transportation assistance for doctors visits
  • Referrals to in-network specialists 
  • In-person assistance at select locations in your area
What does this mean for me?
You get more support – with no changes to your current insurance or doctors. You can keep your preferred doctors and still use all of Zócalo Health’s services. If you like our doctors and want to switch, you can do so by calling CareFirst CHPMD member services at (240) 262-4470.
Does it cost me anything?
No, all of our services are included in your 2025 CareFirst CHPMD plan benefits.
How do I sign up?

It’s simple!

  1. Call or text our team at 240-262-4470, Monday to Friday from 8:30 am - 5 pm EST
  2. Our team will:
    1. Answer your questions
    2. Verify your eligibility 
    3. Help you download our app
    4. Set up your first visit with a member of our team

Let us support you and your eligible family members - we’re just a call or text away!

Cultural and linguistic competence
Deep roots in local communities
Integrated whole-person care
Image if Zocalo Health users

How we work

Boots on the ground

Image if Zocalo Health users

Our local outreach specialists find and engage members through individual outreach, community-based events, and partnerships with businesses and institutions like churches and schools. We connect with complex, high-risk patients in their own communities — because they’re our communities too.

Comprehensive care

Image if Zocalo Health users

Every member has a dedicated care team with an in-person promotora de salud (CHW), a virtual MD, and a virtual behavioral health specialist. Following intake and assessment, their promotora facilitates development of a care plan tailored to their unique medical, social, and mental health challenges.

Lasting connections

Our promotoras work closely with members to coordinate their care, helping with doctor’s appointments, community support services, and more. With care teams from the same background as members and practices shaped by Latino traditions and values, we build trusted, lasting relationships.

Meet our care teams

Every one of us is here because we’re passionate about bringing quality health care to our communities.

Nona Hanson
Physician
Anacortes, Washington

“I assess and treat a variety of health concerns, providing ongoing support, particularly for persistent or intricate medical conditions.”

Sophia Pages
Behavioral Health Specialist
Los Angeles, California

“I help you navigate stress, crises, and challenging situations by offering care and treatment for addiction, substance use, and other mental health concerns.”

Alondra Navarrete
Promotora de Salud
Merced, California

“I’m here to help with your health needs and connect you to vital services, whether it’s childcare, housing, access to nutritious food, or anything else you require.”

Dr. Nona Hanson
Physician
Anacortes, Washington

“I assess and treat a variety of health concerns, providing ongoing support, particularly for persistent or intricate medical conditions.”

Sophia Pages
Behavioral Health Specialist
Los Angeles, California

“I help you navigate stress, crises, and challenging situations by offering care and treatment for addiction, substance use, and other mental health concerns.”

Alondra Navarrete
Promotora de Salud
Merced, California

“I’m here to help with your health needs and connect you to vital services, whether it’s childcare, housing, access to nutritious food, or anything else you require.”

Hear from our members

Zócalo actually reached out and helped. They asked, “Do you need us to help fill out an application?” No one’s ever said that. I don’t know how to say it in another language, but I don’t know how to fill out an application. Zócalo understood that process.
— Maria C
My promotora de salud is very kind and patient. I'm a question person, so I always apologize that I have to ask all these questions. And she’s like, “No, you're good. We have the time.”
— Luis R
You guys have been giving me all the help. If I have a question about food, my promotora is on top of it to give me different resources. Also with finding diapers for my child, she’s so helpful.
— Elena S
Sus representantes son muy amables y atentos en ayudar con cualquier situación.
— Lucia R
Están al pendiente de las necesidades de uno como persona y atienden muy bien.
— Jesus T
Why Zócalo

¡Juntos por la salud!

We believe that by prioritizing wellness for our community, we all grow stronger together.

As children, our founders, Erik Cardenas and Mariza Hardin, each witnessed the lack of access to quality health care in their comunidades — and it inspired them to build a better way. A way that’s by Latinos, for Latinos. A way that tells our stories and celebrates our culture. A way that combines spiritual practices with modern medicine and the technology of today.