Frequently asked questions

Explore answers to some of our most common questions below. Still can’t find what you need? Contact us.

How does Zócalo Health work?

Zócalo Health is your personal health care team that will connect you to same day virtual doctor appointments and personal care navigation services. Our services are offered through a monthly or annual membership where you pay one flat rate to access our services. There are no hidden costs or confusing bills, just one fee for all our doctors and care team services.

What kind of care can I receive from Zócalo Health?

We provide both primary care and support for ongoing, chronic care needs.

Where is Zócalo Health located?

We’re a virtual clinic that currently provides comprehensive health services to patients in California, Texas, and Washington. 

What are your hours of operation?

We’re available for you Monday through Friday 8am–4pm PST and 8am–4pm CST. If you’re experiencing a medical emergency, please call 911.

Do I need to provide identification?

No. You won’t need to provide any documentation to see a doctor or use our services.

How much does membership cost?

You have the option to pay one monthly fee or you can save money by paying annually. Individual memberships cost $40 per month or $420 annually. Family memberships cost $60 per month or $660 annually. An annual membership saves you $60 per year!

What do I get with a membership?

An individual membership gives you access to 12 visits with a doctor per year. With a family membership, you get up to 20 visits with a doctor per year for anyone in your family. Both plans offer unlimited visits with a promotora de salud (community health worker) for health coaching and support navigating care.

Zócalo Health members without insurance are also eligible to receive discounted lab tests and prescriptions. Please keep in mind that our membership is not a health insurance plan and will not include in-person services or speciality care offered throughout the community.

Can I use FSA or HSA funds to cover the cost of membership?

At this time, we do not take FSA or HSA funds for your Zócalo Health membership. If you have questions about payment methods, please email We’re here to help.

I have Medicare. Can I still become a Zócalo Health member?

Yes. You’re welcome to become a Zócalo member with or without Medicare coverage. However, keep in mind that we don’t bill Medicare and none of our services will be eligible for reimbursement from your Medicare plan.

Can I give Zócalo Health membership as a gift?

At this time, we’re not set up for gift memberships. But we encourage you to share our website with your friend or family member for more information. 

Who is eligible to become a Zócalo member?

Anyone who lives in Washington, Texas, or California is eligible to sign up.

What is not included with membership?

Since our services are virtual, we are unable to provide any type of care requiring in-person needs such as X-rays, throat swabs, or vaccinations. Keep in mind that Zócalo membership is not a health insurance plan, so it won’t cover any services or specialty care you get elsewhere.

Can I cancel my subscription at any time?

You can cancel your Zócalo Health subscription at any time by emailing The cancellation will take effect immediately and you will not be charged for the following month’s subscription fee. If you have not used any services in the current month, you may be eligible for a refund of the current month's fee.

If after canceling your subscription you wish to subscribe again, there will be a 6-month waiting period for a new subscription. However, you can book a one-time visit for $50/visit during that time. 

If you have purchased an annual plan, you are eligible for a full refund within 30 days of initial purchase. For refund requests 30+ days after purchase, you will be eligible for a pro-rated refund.

What kind of care can I receive from Zócalo Health?

We provide both primary care and support for ongoing, chronic care needs.

Can Zócalo Health be my primary care provider (PCP)?

Absolutely! One of our doctors is happy to work with you as your PCP.

What if I need an in-person appointment?

Your personal care team is happy to help you find in-person care at a place you feel comfortable with. However, please note that those services will not be covered by your Zócalo Health membership.

What if I have a medical emergency?

If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room. If you are a member, we are happy to connect with you once you’re back home to help you with any follow up care you may need.

Can Zócalo Health help me get lab testing?

Yes. If your doctor orders lab testing, you can get it done at a Quest Diagnostics location near you. If you need help finding one, we’re happy to direct you. 

Can Zócalo Health prescribe medication?

Yes. Our doctors can prescribe you medications and your personal care team can help make sure you understand your options for picking them up or getting them delivered.

What are the credentials of the Zócalo Health doctors and promotoras de salud?

Our physicians are board-certified in the states where they are licensed. Our promotoras, or community health workers, are trained to meet your care needs including care navigation, health coaching, and care coordination. Everyone on your personal care team is local to your state.

What do promotoras de salud do? 

Our promotoras, or community health workers, are here to help you navigate your care experience. They can answer questions, provide resources and education, and offer health coaching and tips for taking care of your health.

Can I select my doctor or promotora de salud?

We work closely with each member of Zócalo Health to pair you with a doctor and promotora de salud that we think aligns best with your health goals and preferences. If you want to explore other options for your care team, we are happy to accommodate those requests. Please email us at to request a change. 

What payment methods does Zocalo Health accept?

We accept credit and debit cards, as well as some insurance. We are continuously seeking to expand our network of accepted insurance options so that we can better serve interested patients.

Can I use FSA or HSA funds to cover the cost of membership?

At this time, we do not take FSA or HSA funds for your Zócalo Health membership. If you have questions about payment methods, please email We’re here to help. 

Is my information secure?

We take privacy and security very seriously. We have implemented administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of your data. We do not sell your data and do not share it with any third-parties that are not directly involved in your care. For more details please see our privacy policy, which can be found here.

How do I access my telehealth appointment?

Zócalo Health services, including your virtual visits and patient portal, are accessible through most mobile devices and computers with internet access and a camera. 

What if I have a technical issue during my Zócalo Health visit?

From time to time, our team members and patient members may run into technical difficulties. If a problem occurs during a visit, you can always email our customer service team at to let us know of the issue. We will be happy to help you complete your visit.